Purchase, delivery and privacy policy

Enquiries, confirmation sheets and order formation

The website presents instruments and prepares enquiry briefs. It does not take payment, and creating or sending a brief does not automatically reserve inventory. Catalogue information, prices and timing are not final commitments until personally checked.

Before payment, a written confirmation sheet will identify the instrument, condition, included accessories, currency, final amount, applicable taxes, delivery method, expected timing, and the cancellation, return and warranty arrangements for that order. The customer must have an opportunity to review and correct the information. When an order becomes binding depends on that confirmation sheet, the parties’ clear record of acceptance and applicable law.

If an accepted confirmation sheet provides more specific terms than this general page, the order-specific information applies. Consumer rights that cannot legally be excluded remain unaffected.

Price, currency and availability

CAD is the source price used by the site; USD is a dated reference conversion. The payment currency, final amount, discount, taxes, duties and other required charges will be stated in the confirmation sheet before payment.

Availability for regular, pre-order and collectible instruments is confirmed individually. A website listing does not reserve an item for any customer before written confirmation. If a price or information error is found during review, we will explain it and obtain fresh agreement rather than silently changing an order.

Condition, images and material specifications

New, used, discontinued and collectible instruments may differ in condition and included accessories. We describe known details from available records, physical review and additional images when practical. Screen rendering, lighting and natural wood figure can affect visual judgment.

If year, weight, colour, neck, electronics, originality, repair history or another detail is essential to the purchase, identify it before payment. Only matters included in the final confirmation sheet or its accompanying record are treated as confirmed for that order.

Delivery, duties and shipping damage

Service area, carrier, packing, shipping protection, charges, duties and import requirements must be confirmed for the destination and instrument. Unless expressly written in the confirmation sheet, timing shown or discussed is an estimate rather than a guaranteed delivery date.

If carrier conditions, destination restrictions or safety risks make the proposed route unavailable, we will pause and obtain fresh agreement rather than silently choosing another method. Any legal rights relating to late delivery or cancellation are not limited by this notice.

If a parcel arrives with exterior damage, loss or suspected shipping damage, avoid unnecessary further unpacking, keep the carton, packing, labels and complete photographs, and contact S Gear Studio promptly. We will help organize information required by the carrier or protection provider. Their rules govern investigation and compensation, without reducing rights available under applicable law.

Cancellation, returns and warranty

Different conditions, pre-orders, special searches, cross-border routes and modification plans do not support one unverified universal return promise. The cancellation period, return conditions, responsibility for shipping and refund method for a specific order will be stated in writing before payment.

If a pre-order, special search or custom or irreversible job requires a deposit, its amount, purpose, start point and refundable or non-refundable conditions will be explained before funds are requested and will require clear agreement.

Before returning an instrument, contact us to confirm the address, packing, shipping protection and required records so the instrument is not exposed to further damage. This contact step does not limit rights relating to misrepresentation, non-delivery, defective goods or other rights that cannot legally be excluded.

Manufacturer coverage, store coverage or a workmanship warranty is not assumed. Any applicable coverage will be identified in the confirmation sheet or accompanying record. Statutory protections remain unaffected.

Tokyo modification, upgrades and preparation

This service is limited to eligible, unshipped Japan-made guitars or basses purchased through S Gear Studio or Gear Hunter. The plan, parts compatibility, price, timing, effects on originality, finish, warranty or collectible value, and shipping arrangements must be confirmed separately.

Irreversible work requires fresh express agreement before it begins. Any rework, workmanship coverage or cancellation arrangement will be recorded for that project; matters not written are not treated as promised.

What we collect and when we receive it

The enquiry form prepares a brief in your browser. Selecting “Create enquiry summary” does not automatically send your name, contact details or message to S Gear Studio. We and the relevant communications provider receive the content you choose to send only when you continue through email, WhatsApp or WeChat.

Information we may receive includes name, email or social handle, country or region, enquiry content, instrument and order details, and records needed for a quote, delivery, payment, after-sales support or legal obligations. Do not send identity documents, financial-account details or other sensitive information unrelated to the enquiry.

The site does not currently use advertising tracking. Language, display currency and instrument-finder answers are stored locally in your browser and can be removed by clearing site data or restarting the finder.

When you change the enquiry page language, your draft is temporarily kept in the current tab, removed after restoration and not restored after five minutes. This does not send your details to us.

Purposes, sharing and cross-border processing

We use information only to respond to enquiries, verify instruments and orders, arrange payment and delivery, provide after-sales support, prevent abuse, keep required transaction records and meet applicable legal obligations. An ordinary enquiry does not automatically add you to a marketing list.

Where necessary for these purposes, information may be handled by relevant S Gear Studio personnel and by website hosting, email, WhatsApp, WeChat, payment, carrier, shipping-protection, professional-adviser or legally authorized service providers. We do not sell enquiry information for unrelated purposes.

S Gear Studio works across Canada, Japan and international communications and logistics providers. Information may therefore be processed outside your country and may be subject to local law. WhatsApp, WeChat, email, payment and logistics services also apply their own privacy and security rules.

Retention, safeguards and individual requests

Information is retained only for as long as reasonably needed for the enquiry, order, after-sales support, accounting, fraud prevention, dispute handling and legal obligations. We review records and securely delete or anonymize them when no longer needed and legally permitted. Because order and legal records differ, we do not publish one unverified retention period for every category.

We use safeguards reasonable for the sensitivity of the information and restrict unnecessary access, but no online or communications service can guarantee absolute security.

To request access to, correction or deletion of personal information we hold, withdraw consent where withdrawal is available, or raise a privacy concern, contact hello@sgearstudio.com. We will reasonably verify the requester’s identity and explain any necessary restriction arising from law or transaction-record requirements.